Privacy Policy for Baobold Gear Rentals
Baobold Gear Rentals is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our website and during the provision of our outdoor equipment rental and maintenance services. By using our site or services, you agree to the terms of this policy.
1. Information We Collect
We collect various types of information to provide and improve our services.
- Personal Identification Information: This includes information you voluntarily provide to us when you rent equipment, sign up for services, make inquiries, or engage in our consultations. This may include your name, physical address, email address, phone number, and payment information (e.g., credit card details).
- Usage Data: We automatically collect information on how our website is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Service-Related Information: Data collected pertaining to your rental history, maintenance records, certification details, and specific gear fitting requirements.
2. How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain our services, including processing rentals and managing appointments.
- To notify you about changes to our services or policies.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support for rentals, maintenance, and consultations.
- To perform safety inspections, equipment certifications, and custom gear fitting.
- To provide guided climbing gear consultations.
- To monitor the usage of our service and improve our website and service offerings.
- To detect, prevent, and address technical issues or potential fraud.
3. Disclosure of Your Information
We may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation or lawful requests by public authorities.
- Protect and defend the rights or property of Baobold Gear Rentals.
- Prevent or investigate possible wrongdoing in connection with the service.
- Protect the personal safety of users of the service or the public.
- Protect against legal liability.
We do not sell, rent, or trade your personal information to third parties. We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided those parties agree to keep this information confidential and comply with data protection laws.
4. Security of Data
The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Baobold Gear Rentals aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
In certain circumstances, you have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Baobold Gear Rentals
- 2847 Mzilikazi Road, Unit 3B
- Durban, KwaZulu-Natal, 4001
- South Africa